Shipping Policy
Welcome to Upharates Cynex!
This Shipping Policy explains how we process, ship, and deliver your orders placed on www.upharates.com. By making a purchase, you agree to the terms outlined below.
- Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive an email confirmation once your order has been processed, followed by another email containing tracking information when your order ships.
- Shipping Destinations
We ship to customers worldwide. Our fulfillment centers and delivery partners enable us to offer global coverage.
Please note:
- Delivery to remote or restricted areas may take longer.
- Some countries may have import restrictions on certain items. In such cases, we’ll notify you and provide possible solutions.
- Shipping Methods and Delivery Times
Estimated delivery times vary based on your location and selected shipping method:
Destination | Estimated Delivery Time |
|---|---|
Nigeria | 1–10 business days |
Africa (outside Nigeria) | 5–10 business days |
Europe & North America | 7–15 business days |
Asia & Australia | 5–15 business days |
Other International Destinations | 10–15 business days |
Please note that these are estimates only. Actual delivery times may vary due to customs delays, courier handling, or unforeseen circumstances.
- Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination country
- Package weight and dimensions
- Shipping method selected
We occasionally offer free shipping promotions — such offers will be clearly displayed on our website or marketing materials.
- Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, and other fees imposed by your local government.
These charges are not included in your order total or shipping cost.
Customers are responsible for paying all applicable customs fees upon receipt of their orders.
We have no control over these charges and cannot predict their amount.
- Order Tracking
Once your order has shipped, you will receive a tracking number via email.
You can track your shipment through the carrier’s website.
If your tracking information does not update within 5 days, please contact our support team for assistance.
- Delays and Delivery Issues
We strive to ensure your package arrives on time. However, delivery delays may occur due to:
- Customs processing
- Weather conditions
- Incorrect or incomplete shipping addresses
- Courier service disruptions
If your order is delayed, we will do our best to keep you updated.
- Undeliverable Packages
If a package is returned to us due to an incorrect address, unclaimed delivery, or failed delivery attempts, the customer will be responsible for additional shipping fees to resend the package.
If you wish to cancel an undelivered order, we will refund the product cost (excluding the original shipping fee).
- Damaged or Lost Packages
If your package arrives damaged or does not arrive at all:
- Please contact us immediately at [email protected].
- For damaged items, provide clear photos of the packaging and product.
- For lost packages, allow us to verify tracking and coordinate with the carrier before issuing a replacement or refund.
- Changes to Shipping Address
If you need to update your shipping address, please contact us within 12 hours of placing your order.
Once the order has been processed or shipped, we may not be able to modify the address.
- Contact Us
If you have any questions about your order or shipping details, please contact us:
Email: [email protected]